Safe & Secure
Privacy Policy
Protecting your information with care.
At Dr. Zag, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information shared by users while accessing our website and services. By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
To process your request, please provide:
- Full name
- Contact number
- Email address
- Shipping and billing address
- Payment-related information
- Order history
- Device and browser information
This information is collected when you:
- Place an order
- Register an account
- Contact customer support
- Subscribe to newsletters
- Browse our website
How We Use Your Information
Dr. Zag uses your information for the following purposes:
- Processing and delivering orders
- Providing customer support
- Managing refunds and returns
- Improving website performance and user experience
- Sending order updates and service notifications
- Informing users about new products, offers, and promotions
- Preventing fraud, unauthorised access, and misuse of services
- Conducting analytics and internal research
We may also use anonymised data for business analysis and website optimisation.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance website functionality
- Remember user preferences
- Analyze traffic and visitor behavior
- Improve marketing performance
Users can choose to disable cookies through their browser settings, though certain features of the website may not function properly.
Data Protection & Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.
Our website security systems are regularly updated to maintain a safe and secure shopping experience.
However, while we strive to protect your information, no online platform can guarantee 100% security.
Third-Party Services
We may share limited information with trusted third-party service providers such as:
- Payment gateways
- Shipping partners
- Analytics tools
- Marketing platforms
These third parties are authorised to use your information only for providing specific services related to Dr. Zag operations. We do not sell or rent your personal information to any third party.
User Rights
- Access their personal information
- Update or correct account details
- Delete their account
- Withdraw consent for promotional communication
To request account deletion or data-related assistance, please contact us using the details below.