Delivery Information

Shipping Policy

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Last Updated: September 1, 2026

At Dr. Zag, we understand that receiving your order safely and on time is an important part of your shopping experience.

We work to process orders promptly and use available courier and logistics partners to deliver eligible Dr. Zag products across India.

This Shipping & Delivery Information explains our order processing, shipping, tracking and delivery procedures.

Where We Deliver

We currently provide delivery services to eligible locations within India, Gujarat.

Delivery availability may depend on the serviceability of the customer’s PIN code and the availability of our courier partners.

During checkout, customers should provide a complete delivery address so that we can determine whether the location can be serviced.

  • Phone: +91 9265406191
  • Email: drzagambwani@gmail.com

Delivery Address

Customers must provide accurate delivery information, including:

  • Full name.
  • House/flat/building number.
  • Street/locality.
  • City.
  • State.
  • PIN code.
  • Valid mobile number.

Customers should carefully review the delivery address before completing payment.

Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation, subject to product availability.

Orders placed on weekends or public holidays may be processed on the next working day.

Processing may take longer during:

  • Festivals.
  • Public holidays.
  • Promotional campaigns.
  • High order volumes.
  • Unforeseen operational circumstances.

Non-Returnable & Non-Refundable Cases

Returns or refunds will not be accepted in the following situations:

  • Product has been used or partially consumed
  • Return request is made after the allowed timeframe
  • Product packaging is damaged, tampered, or missing labels
  • Wrong product ordered by the customer
  • Product batch number does not match the invoice
  • Items purchased during special clearance or promotional sales

Estimated Delivery Time

Once an order has been dispatched, delivery is generally expected within approximately 3–4 business days, depending on the destination and courier service.

Delivery to remote or difficult-to-service locations may require additional time.

The delivery period displayed on the website or communicated to the customer is an estimated timeframe, not a guaranteed delivery date.

Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes payment.

Shipping charges may vary depending on factors such as:

  • Delivery location.
  • Order value.
  • Shipment weight or size.
  • Promotional offers.
  • Applicable shipping arrangements.

If free shipping is available for a particular order or promotion, the applicable terms will be displayed on the website or at checkout.

Order Dispatch

After an order has been processed and packed, it will be handed over to an available courier or logistics partner.

Once dispatched, the customer may receive shipment information through the contact details provided during checkout.

Dispatch timing may vary depending on product availability and operational circumstances.

Order Tracking

Where tracking is available, customers may receive a tracking number or shipment link after dispatch.

Tracking information may be communicated through:

  • SMS.
  • Email.
  • WhatsApp.
  • Other available communication channels.

Customers can use the tracking information provided to monitor the shipment status.

Please note that courier tracking information may take some time to update after dispatch.

Incorrect or Incomplete Address

If an order cannot be delivered because the customer provided an incorrect or incomplete address, PIN code or contact number, delivery may be delayed.

Additional delivery charges may apply in certain circumstances.

Customers should contact us as soon as possible if they notice an error in their delivery information.

Delivery Delays

We make reasonable efforts to ensure timely delivery, but delays may occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather.
  • Natural events.
  • Public holidays.
  • Transportation disruptions.
  • Courier operational issues.
  • High-volume periods.
  • Government restrictions.
  • Address-related problems.
  • Remote-location delivery.
  • Other unforeseen circumstances.

In the event of a delay, we will make reasonable efforts to assist customers with available shipment information.

Changes to Shipping Information

Dr. Zag may update this Shipping & Delivery Information from time to time to reflect changes in:

  • Courier services.
  • Delivery areas.
  • Processing times.
  • Shipping charges.
  • Operational procedures.

Returns and Shipping

Shipping arrangements for approved returns, replacements or exchanges may differ depending on the reason for the return.

Customers should not send products back without contacting our support team first, unless our return instructions specifically state otherwise.

For complete information, please refer to our Refund & Returns Policy.

Customer Support

For questions regarding shipping, delivery or order tracking, please contact:

Dr. Zag / Ambwani India LLP